1. Service-Based Refund Policy

Our services are professional, custom-tailored solutions delivered by experienced PR and media strategists. Unlike physical products, our services involve:

• Strategic planning and consultation time
• Custom research and competitive analysis
• Creative development and content creation
• Media outreach and relationship building
• Campaign execution and management
• Ongoing monitoring and optimization

Once work has begun, the time, expertise, and resources invested cannot be recovered, which forms the basis of our refund policy.

2. Refund Eligibility

2.1 Eligible for Full Refund

You may be eligible for a full refund in the following circumstances:

• Pre-Work Cancellation: If you cancel your service agreement before any work has commenced and before our team has invested time in your project
• Service Not Delivered: If we fail to deliver agreed services as outlined in your service agreement or statement of work
• Duplicate Payment: If you were charged twice for the same service due to a billing error
• Unauthorized Charges: If charges were made without your authorization

2.2 Eligible for Partial Refund

Partial refunds may be considered in these situations:

• Early Termination: If you terminate a retainer agreement early, you may receive a prorated refund for unused time in the current billing period, minus any work in progress
• Service Modification: If the scope of services is reduced by mutual agreement, fees may be adjusted accordingly
• Undelivered Milestones: For project-based work, if specific milestones outlined in your agreement are not met due to our failure to perform

2.3 Not Eligible for Refund

Refunds will not be provided in the following cases:

• Services have been rendered, deliverables provided, or work has commenced
• You are dissatisfied with results that are beyond our control (e.g., media coverage outcomes, social media algorithm changes, third-party platform performance)
• You change your mind after approving strategies, content, or campaigns
• You fail to provide necessary materials, access, or approvals in a timely manner
• Third-party expenses have been incurred on your behalf (media buys, advertising spend, PR distribution services, etc.)
• You breach the terms of your service agreement
• Services were delivered as agreed, even if desired outcomes were not achieved

3. Retainer Services

For monthly retainer agreements:

• Retainer fees are paid in advance for the upcoming month of service
• If you cancel mid-month, you will receive service through the end of the paid period
• Refunds for unused portions of the month are provided only if no work has been performed
• Once our team has begun work for the month, the retainer is considered earned
• Cancellation requires 30 days' written notice as outlined in your service agreement

4. Project-Based Services

For fixed-fee project engagements:

• Deposits (typically 50% upfront) are non-refundable once work commences
• If you cancel after work has begun, you are responsible for payment for all completed work and work in progress
• Final payment is due upon project completion and delivery of agreed deliverables
• Refunds are not provided for completed project phases or delivered milestones

5. Third-Party Expenses

Certain services require third-party expenses, including:

• Media advertising spend and placements
• PR distribution services (press release distribution, newswire services)
• Influencer collaboration fees
• Stock imagery, video, or content licensing
• Social media advertising and boosted posts
• Event sponsorships or activations
• Research tools and data subscriptions

6. Refund Request Process

To request a refund, please follow these steps:

1. Submit a Written Request: Email your refund request to support@arventoranexus.com within 15 days of the charge or service delivery
2. Include Required Information:
   • Your name and company name
   • Invoice number or transaction ID
   • Service agreement or project reference
   • Detailed reason for the refund request
   • Supporting documentation (if applicable)
3. Review Period: We will review your request within 5-7 business days
4. Decision Notification: You will receive a written response regarding the approval or denial of your refund request
5. Processing Time: Approved refunds will be processed within 10-15 business days to your original payment method

7. Refund Processing

7.1 Payment Method

Refunds will be issued to the original payment method used for the transaction. If the original payment method is no longer available, alternative arrangements will be made.

7.2 Processing Timeline

• Credit card refunds: 5-10 business days after approval
• Bank transfer refunds: 7-15 business days after approval
• PayPal or other payment processors: According to their processing timelines

7.3 Partial Refunds

For partial refunds, we will calculate the refund amount based on:

• Hours worked and services delivered
• Completed project milestones
• Third-party expenses incurred
• Work in progress at the time of cancellation

8. Satisfaction Guarantee

While we cannot guarantee specific outcomes (media coverage, social engagement, etc.), we are committed to:

• Delivering services with professional expertise and care
• Meeting agreed timelines and deliverables
• Maintaining open communication throughout the engagement
• Addressing concerns promptly and professionally
• Making reasonable revisions to deliverables as outlined in your agreement

If you are unsatisfied with our services, we encourage you to contact us immediately so we can address your concerns before requesting a refund.

9. Dispute Resolution

If you disagree with a refund decision:

1. Contact our team at support@arventoranexus.com to discuss your concerns
2. We will schedule a call or meeting to review the situation
3. If resolution cannot be reached, the matter will be handled according to the dispute resolution process outlined in our Terms of Service

10. Chargebacks

We take chargebacks seriously. If you initiate a chargeback:

• We will provide documentation of services rendered to your financial institution
• Your service agreement may be immediately terminated
• You may be responsible for chargeback fees and legal costs if the chargeback is found to be invalid
• We encourage you to contact us directly before initiating a chargeback so we can resolve the issue

11. Service Credits

In certain circumstances, instead of a refund, we may offer:

• Service credits toward future work
• Additional services or deliverables at no charge
• Extended service periods
• Complimentary consulting or strategy sessions

Service credits are offered at our discretion and must be used within 12 months of issuance.

12. Force Majeure and Service Interruptions

If we are unable to deliver services due to circumstances beyond our control (natural disasters, pandemics, government actions, etc.):

• We will notify you as soon as possible
• We will work to resume services when circumstances allow
• You may be eligible for a prorated refund or service extension
• Third-party expenses already incurred remain non-refundable

13. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy. Material changes will be communicated via email to active clients.

14. Questions and Contact Information